Frequently Asked Questions
PHILOSOPHY & VALUES
Q: What does transparency mean to you?
A: We are incredibly involved with our supply chain and production, from the beginning all the way to the final product. We work together with a cooperative of over 100 farmers in Buleleng, Bali. The co-op helps us enforce and educate the farmers in regenerative farming practices.
Q: What is bioavailable whole food nutrition?
A: We believe that nutrition from whole foods are superior in comparison to vitamins and minerals that are synthetically produced in a lab. Our snacks and superfoods are delivered to our customers as close to how we foraged them in nature.
Q: What is regenerative agriculture?
A: Regenerative farming improves environmental conditions by sequestering carbon from the atmosphere, revitalizing the topsoil’s microbiome, and increasing land productivity for future generations.
Q: How do regeneratively raised cows impact climate change?
A: Properly managed livestock have a critical role in balancing CO2 in the atmosphere. Cows and other ruminant animals can effectively help draw down or sequester carbon from the atmosphere and store it in the soil. Properly managed rotational grazing allows plants to recover and regrow, increasing the amount of carbon they can draw from the atmosphere. The microorganisms in the soil are fueled by the cows dung and urine, which convert CO2 into stable forms of soil carbon that contribute to its ability to absorb and hold water, support life forms, and increase resilience. Proper land management for domestic grazers is key to restoring healthy topsoil to stabilize CO2 in the atmosphere.
Q: What does humanely raised mean to you?
A: The cows from our partner farmers roam freely in an agroforestry environment, under mango and coconut trees on the rich volcanic soil in Bali’s northern highlands, and by the beach foraging on wild grass overlooking the Indian Ocean. They live a great island life.
Q: What do your partner farmer feed the cow with?
A: They feed on grass, leaves and whatever they forage freely from the land. They only feed organically and are not treated with any synthetic hormones or antibiotics.
Q: What does nose-to-tail mean?
A: Bali Forages’ nose to tail approach utilizes all highly nutritious parts of the animal, even those that are often overlooked. By doing this, we are honoring every part of the animal by minimizing waste.
Q: Are your products allergen free?
A: Any products that contain any of the top 8 allergens or has any chance of contact with these allergens is labeled as such. We take the risk of allergens very seriously, and have made our manufacturing facilities follow a stringent allergen management policy.
Q:What is the shelf life?
A: The shelf life of our products varies on the type of product. We do not use chemical preservatives on any of our products. All products should be stored in a cool dry place.
The following are rough windows of time you can expect with our products.
6-12 months: Beef Organs, Collagen Bone Matrix, Rock Hard Oysters
6 months : Beef Chips and Beef Jerky (best consumed within 3 days after breaking the seal). Beef Tallow (Stored at room temperature).
Q: I have trouble swallowing pills. Is it OK to break open the pill and just take the powder?
A: Absolutely. All of our products are made from whole food ingredients and are safe to open and consume. Many parents love sprinkling the powder onto their children’s soup or rice. However, we recommend not opening the oyster capsules unless you like the taste of fresh salty ocean.
Q: Do any of your products contain gluten?
A:Currently our Beef Jerky and Beef Chips contain soy sauce. However, we are starting to make small batches of gluten free products using tamari.
Q: Is there MSG in your Beef Chips or Beef Jerky?
A: We do not have added Monosodium Glutamate (MSG), except that which naturally occurs in soy sauce.
Q: I’m pregnant and/or nursing. Are your products safe to take?
A: All of our products are made with 100% whole food ingredients without any additives or preservatives. However, you should always consult your physician before use.
Q: Are your products Halal?
A: We do not currently have a Halal certification but are working on our application.
Orders & Shipping
Q: What are your shipping terms and conditions?
RETURN & REFUND POLICY
We do not replace/refund/or exchange products due to not liking the taste or texture. For any defective products replace the item(s) in question with coupon vouchers on a 1-1 basis.
You must contact us at firstname.lastname@example.org within 12 hours of online purchase for us to cancel your transaction. After 12 hours no cancellations are allowed.
CREDIT CARDS ACCEPTED
We accept Visa, Mastercard, and American Express.
Shipping is limited to Indonesia at this point in time. We will not ship internationally at this time. We process all orders within 12 hours of receiving them and they are put in the mail within 24-48 hours after.
Q: Is packaging recyclable or compostable?
A: The short answer is our glass jars containing our superfoods are recyclable. Our packaging containing our Beef Chips and Jerky is not recyclable. As you may well know, food packaging is a huge challenge for the industry. Bali Forage’ focus around packaging is on food quality and safety. We take packaging very seriously and are continually looking for ways to improve our methods.
If you know of any exciting solutions please send us an email at email@example.com
Q: How do I contact Customer Service to ask questions and place or modify orders?
A: Just go to our Contact Us page.